YOUR OPINION COUNTS!!!
SURVEY RESULTS As Of: NOVEMBER 20, 2024 (New Survey began October 15, 2006)
NUMBER OF RESPONDENTS 413
| VEHICLE | EXCELLENT | GOOD | FAIR | POOR | N/A |
| Cleanliness: | 360 | 53 | 0 | 0 | 0 |
| Presentation: | 371 | 39 | 0 | 0 | 0 |
| Function: | 368 | 45 | 0 | 0 | 0 |
| SALES STAFF | EXCELLENT | GOOD | FAIR | POOR | N/A |
| Personable: | 396 | 13 | 0 | 0 | 0 |
| Friendly: | 398 | 11 | 0 | 0 | 0 |
| Helpful: | 387 | 16 | 0 | 0 | 0 |
| SERVICE STAFF | EXCELLENT | GOOD | FAIR | POOR | N/A |
| Personable: | 305 | 11 | 0 | 0 | 68 |
| Friendly: | 309 | 8 | 0 | 0 | 66 |
| Helpful: | 302 | 10 | 0 | 0 | 67 |
| EXCELLENT | GOOD | FAIR | POOR | N/A | |
| How were your warranty claims handled (if any)? | 106 | 17 | 0 | 0 | 203 |
| Overall rating of our Dealership: | 333 | 17 | 0 | 0 | 1 |
| Would you recommend us to others? | YES | NO | |||
| 363 | 0 |
CURRENT CUSTOMER SATISFACTION RATING : 100%
BASED ON CUSTOMER OPINION SURVEYS RETURNED TO US FOR ALL CERTIFIED VEHICLES & VEHICLES WITH A SALES PRICE OF $5000+ (TAX AND DMV NOT INCLUDED) VEHICLES WITH LESS THAN 125000 MILES AND 10 YEARS OLD OR LESS. EXCEPTIONS MAY APPLY
SURVEYS ON FILE FOR VIEWING
CUSTOMERS DO NOT HAVE TO SUPPLY THEIR NAME ON THE COMPLETED SURVEY SENT BACK TO US. HOWEVER, WE CANNOT MAKE CONCERNS CORRECT UNLESS WE ARE AWARE OF ANY COMPLAINT OR CONCERN AND GIVEN THE CHANCE TO CORRECT ANY ACTUAL & LEGITIMATE DEFICIENCIES THAT MAY OR MAY NOT EXIST. IF NOT GIVEN THE OPPORTUNITY TO MAKE SUCH CORRECTIONS OR SHOULD A CONCERN BE INVALID; NORTHERN STATE AUTO RESERVES THE RIGHT TO NOT PUBLISH SURVEY RESULTS.
Note to consumer: We try to be perfect and produce perfect products. In reality this does not always occur – pertaining to this type of business. We do try! Additionally, sadly, we do not exist in a perfect world.