YOUR OPINION COUNTS!!!

SURVEY RESULTS As Of:  May 10, 2024    (New Survey began October 15, 2006)

NUMBER OF RESPONDENTS 411

VEHICLEEXCELLENTGOODFAIRPOORN/A
Cleanliness:358 53 1 0 0
Presentation:369 39 0 0 0
Function:367 44 1 0 0
SALES STAFFEXCELLENTGOODFAIRPOORN/A
Personable:394 13 0 0 0
Friendly:396 11 0 0 0
Helpful:385 16 0 0 0
SERVICE STAFFEXCELLENTGOODFAIRPOORN/A
Personable:303 11 0 0 68
Friendly:307 8 0 0 66
Helpful:302 10 0 0 67
EXCELLENTGOODFAIRPOORN/A
How were your
warranty claims
handled (if any)?		 104 17 0 0203
Overall rating of
our Dealership:		331 17 0 0 1
Would you recommend
us to others?		 YES NO
362 0

CURRENT CUSTOMER SATISFACTION RATING :   100%  

BASED ON CUSTOMER OPINION SURVEYS RETURNED TO US FOR ALL CERTIFIED VEHICLES & VEHICLES WITH A SALES PRICE OF $5000+ (TAX AND DMV NOT INCLUDED)  VEHICLES WITH LESS THAN 125000 MILES AND 10 YEARS OLD OR LESS.   EXCEPTIONS MAY APPLY

SURVEYS ON FILE FOR VIEWING

CUSTOMERS DO NOT HAVE TO SUPPLY THEIR NAME ON THE COMPLETED SURVEY SENT BACK TO US.  HOWEVER, WE CANNOT MAKE CONCERNS CORRECT UNLESS WE ARE AWARE OF ANY COMPLAINT OR CONCERN AND GIVEN THE CHANCE TO CORRECT ANY ACTUAL & LEGITIMATE DEFICIENCIES   THAT MAY OR MAY NOT EXIST.  IF NOT GIVEN THE OPPORTUNITY TO MAKE SUCH CORRECTIONS OR SHOULD A CONCERN BE INVALID; NORTHERN STATE AUTO RESERVES THE RIGHT TO NOT PUBLISH SURVEY RESULTS.

Note to consumer:  We try to be perfect and produce perfect products.  In reality this does not always occur – pertaining to this type of business.  We do try!  Additionally, sadly, we do not exist in a perfect world.